Ck4 com's Privacy Policy
— Your Data, Our Responsibility

Welcome to ck4 com. ck4 com (ck4com.pro) is one of Bangladesh's most trusted online gaming platforms. We believe every user's privacy is a fundamental right, and protecting it is our primary responsibility.

This Privacy Policy explains how ck4 com collects, stores, uses, and in certain cases shares your personal information. It applies to ck4 com's website, mobile app, and all related services.

Please read this Privacy Policy carefully before using ck4 com's services. Continued use of the service will be considered your acceptance of this policy.

Ck4 com collects your information in several ways. Full details are provided below:

Information collected at registration:

• Full Name & Date of Birth (for age verification)
• Mobile Number & Email Address
• Username & Password (hashed)
• Country & Division/District Information

Information collected during use of the service:

• Transaction Details (deposits, withdrawals, bet amounts)
• Gaming History & Preferences
• Device Information (model, operating system, browser)
• IP Address & Login Time

For Identity Verification (KYC):

• Copy of National ID or Passport
• Proof of Address (if required)
• Payment Method Verification Details

Ck4 com uses your information for the following purposes:

With your consent, ck4 com may send you notifications about bonus offers, new game launches, and special promotions. You can turn off these notifications at any time.

Ck4 com never sells your personal information. However, data may be shared with trusted third parties in specific circumstances:

• Payment Partner: Payment gateways such as bKash, Nagad, and Rocket receive only the limited data needed to process transactions.
• Game Provider: Minimal data necessary to operate a game may be shared with the relevant game company.
• Law Enforcement: Providing necessary information to government authorities is mandatory in the event of a legal order or investigation.
• Anti-Money Laundering: Transaction data may be shared with regulatory authorities to ensure AML compliance.

Ck4 com uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve service quality.

Cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze service usage patterns (anonymized data).
• Security Cookies: To detect fraudulent activity.

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on ck4 com.

Ck4 com does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Information: 5 years after account closure, as required by regulatory rules.
• Communication Logs: Customer support records are retained for up to 2 years.
• Technical Logs: Up to 6 months for security purposes.

Once the retention period expires, data is securely deleted or anonymized. If you request account deletion, data beyond our legal obligations will be removed within 30 days.

As a ck4 com user, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can ask us to stop using your data for certain purposes.
• Right to Portability: You can obtain your data in a machine-readable format.
• Right to Object: You can object to your data being used for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

Ck4 com employs industry-standard technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification for an added layer of security.
• Firewall & DDoS Protection: Measures to protect servers against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party specialists.
• Access Control: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups stored at separate offsite locations.

In the event of a data breach, ck4 com will notify affected users within the legally required timeframe and take all necessary remedial action.

Ck4 com is intended exclusively for users aged 18 and above. We never knowingly collect information from anyone under 18.

Age verification is carried out at registration. If an underage account is detected, it is immediately closed and all associated data is deleted.

Ck4 com reserves the right to update this Privacy Policy as needed. For any significant changes:

• You will be notified via email or in-app notification at least 30 days before any update takes effect.
• The last updated date at the top of this page will be revised accordingly.
• Re-consent may be required for significant policy changes.

Continued use of the service after an update will be considered acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions, concerns, or requests, please contact ck4 com:

• Email: [email protected]
• Live Chat: Available 24/7 via website & app
• Response Time: Typically within 24–48 hours

Formal privacy requests submitted by email are processed faster. You may be asked to provide certain details to verify your identity.